Frequently Asked Questions

I am interested in subscribing to Tender Services - can I have a free trial subscription for a few days to test out the service?

Yes, we offer a free 14-day trial for all new subscribers who subscribe via credit card. You can cancel at any time.

I am unable to log in to my account - please help!

If you have forgotten your account password, please click the forgot your password button on the log in form. If you do not know your username or your email has changed, please contact

I think someone else is using my account without permission.

If you suspect someone has gained unauthorised access to your account then disable your password by clicking 'Forgotten your password?' in the login area of the sidebar. This will allow you to change the password to something you consider secure. You will need to remember your username and have access to the email address linked to your account in order to do this.

I would like to change the personal / company details on my account.

To change any of the details on your account, including personal information, company information, network profiles, contact information, site usage preferences and tender notification criteria, log in, then click the 'My Profile' button. 

I would like to receive notification of tenders by email.

By default all current subscribers are set up to receive daily email notification of tenders added to the database that match their primary field of expertise. At any time, and for no extra cost, you can alter your notification settings to include other fields of expertise, to specify the geographical location of the projects.

What is your refunds policy?

We will only refund subscribers their subscription fee if they can show that we misrepresented our service to them, and they have not made significant use of our service. Since we have a log of usage for each account, this is simple to determine.